Santander

Mar 9th, 2023

We want to share with you what an awful experience we had going into the Sandtander bank in Southampton. There were customers everywhere, the bank staff didn't seem to have any idea what they were doing. There are only two teller windows, surely when the bank is this busy there should be a third teller window available!! To reduce the queues. Staff seemed to be going for breaks. Breaks?? The bank had only been open an hour! Appalling customer service!
Feb 18th, 2023

Unbelievably poor and rude customer service! I have banked with them for over 15 years, went into the Southampton branch today only to be spoken down to, shouted on and pushed by a supposed supervisor at the Above Bar branch. I went in with identification and a simple request to change information on my account but a rude woman interrupted my conversation with a staff member, refusing my request, arguing with me about it, raising her voice then barging past me when I refused to speak to her about it any further. She then proceeded to go to the back and audibly complain about me to a colleague while I was standing there. Extremely unprofessional behaviour and unnecessary aggression, I would never expect this behaviour from any staff there. I am closing my account and would strongly recommend anyone not to bank with them. They do not value their customers and worse still, would not pick the phone several times when I tried to submit a complaint.
Mar 15th, 2023

Staff have always been extremely helpful when I've gone to them with any banking-related issues. The only reason I'm not rating this as 5 stars is due to the limited opening hours - since the Santander branches in Shirley and on Highfield campus closed down, this is the only one in the city and the hours are pretty awful if you have a busy day (no fault of the employees, mind you!).
Nov 9th, 2022

Sep 21st, 2022