Lloyds Bank

Always helpful and attentive staff. Great at imparting useful information that helps customers with their accounts
Mar 30th, 2023

The staff is extremely slow !!!
Mar 7th, 2023

Obviously busy branch but lacks basic organisation eg: 1. No instruction for people 2. No queue management ie: queue hopping, no check on persons progress 3. Unhappy looking staff 4. Confused customers 5. Security staff being asked how to questions - see point 1.
Jan 6th, 2023

Not at all interested in F2F business meetings. Shockingly bad customer service when phoning, long wait times, foreign call centres whose staff you can barely understand. Generally poor business services, things like mandate changes are a nightmare, the bank staff are clueless and issue incorrect advice. We've banked with this shambles for 11 years but are about to switch to National Westminster as we've reached the end of our teather with this cowboy outfit. They used to be good when you could actually go into branches to discuss service issues with staff, now Lloyd's state "face to face meeting are impossible and we don't offer that" - grow up! Avoid Lloyd's at all costs!
Jan 5th, 2023

Terrible service and unwelcoming staff, waited almost two months for my card only to be told my card was not being processed the whole time. I went to the bank 4 times during the span and was just told to wait. Waste my time and energy. Staff was unhelpful and honestly the worst service I ever experienced.
Nov 28th, 2022