LOFTOMATTIC by TechStep

The communication with this company needs to improve. I chased several times to purchase. But it was really easy to install. I did it myself, it looks great, it works well and all of our visitors can't believe it when we show them it. Thank you
Dec 4th, 2022

Good product and great team
Dec 4th, 2022

Extremely disappointed with the customer service from them. I raised my issue more than 2 weeks ago. They promise to come day after day. But this day still haven't come yet. There's always excuses from them for not to come. And it's always me who have to chase up, they have never proactively contact me saying they are unable to come. Why keep promising us if you can't make it?
Aug 9th, 2022

I purchased the Loftomattic 9-step ladder in 2021 and installed it myself. The install was straightforward and it has worked very well, used maybe 5 or 6 times a week since install. Recently it developed a mechanical issue, which I was able to fix, but I got in touch afterwards to confirm the reprogramming process and get hold of a spare part. I had a quick and helpful response from Max which resolved the problem and I was happy. A few days later, I got another call from Max saying they were in the area, and could Michael (the owner & inventor) drop in to take a look at my ladder, which was great! Michael made a few adjustments and suggestions, swapped out some parts and now my ladder is better than ever. Overall, I'm really impressed by Loftomattic, they're a small company with an innovative product that's well made and incredible value. Most importantly, they stand by their product with great support from knowledgeable people. I've found them to be nothing but helpful and responsive. I echo the comments of other 5-star reviews here and do not hesitate to recommend both the product and the company, they are brilliant.
Apr 22nd, 2023

The people of loftomattic are very friendly and i do believe they have a great product, but it's very difficult to get in touch with them. I got a quote for a ladder after a few weeks, but when trying to order there is no response anymore, not by mail, not by phone (all 3 options), not by facebook. Not sure what's happening. Update: communication and order process went now a lot better, hence i updated my review. Thank you for your support. I haven't installed it yet, that will be the next step. Update: installation done and quite impressed with the good functioning and support!!
Jul 27th, 2022