Glasshouse cafe

Been here twice now and heavily disappointed both times. Theres a long wait on drinks (Im talking 15/20 minutes) and when they arrive theyre not even full. I took the drinks back to be filled up and the staff members were SO rude, the staff members smirked and gossiped between them. Not to mention the wrong milk was poured into the drinks when a dairy alternative was asked for. The flat white arrived as a cappuccino, definitely not barista standard. Finally, upon asking for a loyalty card the staff member said well, we havent got any in a rude manner. It really is a shame because even though the staff members are terribly rude, the owners are so accommodating, apologetic and lovely.
Apr 27th, 2023

Have been a regular visitor to the cafe over the last 6 months and always need to wait for food, which is not a problem however, today ordered two rosaries and two drinks and advised 30 minute wait for hot food, 90 minutes later it arrived!! The waiting staff were trying but were close to tears and were not being helped by no direction and a very grumpy chef who most certainly did not like food being returned because it was either burnt or incorrect! Something needs to be done as I dont think many of todays customers will return to either the garden centre or the cafe
Apr 26th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Apr 15th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Feb 22nd, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Feb 1st, 2023