Potts Gray Management Company Ltd

I initially had high hopes of working with Potts Grey. I met with them and they said they could take over the management of our estate and potentially halve our service charge. We had several further emails and calls about next steps. They said they would send a letter to every owner to get the ball rolling - but these were never received. They then said they would re-send all the letters. Again, nobody received any letters. They then just stopped replying to emails and refused to speak on the phone to explain anything. Was all a waste of time. They dont seem to care that these are peoples homes and incredibly important to them. Odd and unprofessional behaviour (but unfortunately all too common when dealing with the less-reputable property management companies).
Apr 30th, 2023

After 3 years, still full of bull and excuses. Landlords please stop paying service charges to this company. They don't take care of any repairs and are just pocketing your cash! Just for you Patricia Willis the intercom system to the block has been broken since I moved in ,3 years later it still the same, the amount of fly tipping within the compound is ridiculous, they never move it, or take steps to rectify the situation and when phoning them, it's our problem and we have to pay for it. No Potts Gray get paid to manage the property including any and all repairs and issues that need fixing. Do you need anymore details?
Jun 14th, 2022

Been quite efficient when I have had to deal with them
Apr 10th, 2022

Poor communication with its customers.
Sep 17th, 2021

Critical: Professionalism
Aug 10th, 2020