DFS South Ruislip

Plenty of choice, tidy and well laid out showroom
May 4th, 2023

Good customer service
Apr 16th, 2023

My experience with DFS has been nothing short of a nightmare. I purchased a leather sofa from them, only to find out that it was faulty and full of defects. Despite their claims of high quality and superior craftsmanship, it was clear that they had not delivered on their promises. To make matters worse, when I contacted their customer service team to request a replacement or a refund, I was met with unhelpful representatives who showed little concern for my situation. It was clear that they were more interested in protecting their profits than in ensuring customer satisfaction. Overall, I cannot recommend. The products I purchased is clearly of poor quality, and their customer service support is unacceptable.
Apr 16th, 2023

Apr 7th, 2023

Ordered 3 items. Out of which 2 are delivered, 1 is Defective and another is wrong product. Ridiculous after sales service. No follow up call backs after complaining.Waited for things to be sorted for almost a month but on no use. I am returning the items which ha e been delivered and cancelling the one which is on order. Please DO NOT waste your money and time on this so called brand name. I would give negative stars if I had option to. Update: DFS is binding me and not allowing me to cancel the 3rd item which is yet on order, as it is made to order. Simple unbelievable. How you get stuck with such companies.
Mar 27th, 2023