David's Jewellers

This was one of the most upsetting dealings with a shop in my life. My partner brought my engagement ring here. Four months later one of the claws broke off and the diamond fell out. We found the diamond and they fixed it for us. The ring then broke again five months later, this time the diamond was lost. The shop didn't offer any kind of refund/voucher or anything to help us gain the value back. They blamed it on me, saying it happened through impact. However, I only wear my ring for a few hours a day, because the first experience scared me enough to only wear it when I knew I would be just at my desk or something similar. I hadn't knocked my hand at all and engagement rings are supposed to last a lifetime. They definitely shouldn't break twice in a year and a half. I was mainly shocked at the poor customer service, as they offered nothing at all to compensate for the breakage apart from a letter to the insurer stating it was damaged by impact. Engagement rings are very emotional purchases, so don't take the risk and buy from here! The whole experience was really heartbreaking.
Dec 9th, 2022

Helpful, honest staff. Good job done. Value for money.
Apr 14th, 2023

Mar 6th, 2023

Excellent customer service we bought 2 new wedding bands for our 50th wedding anniversary having bought originals from there in 1973 ! We had a good reminiscing chat which is something rare these days x
Jan 14th, 2023

Absolute great staff and great prices on antique silverware would definitely recommend this place to other people and will hopefully purchase other silverware from this shop.
Jan 12th, 2023