NatWest

High Street going downhill fast needs a face-lift. No public toilets for disabled people and anybody else u have to use shops or a pub not good enough the Liberal Democrats needs a kick up the backside all u get from them is excuse after excuse.
Apr 10th, 2023

Always friendly, helpful and knowledgeable. A pleasure to deal with.
Mar 13th, 2023

Consistently sloppy service and uninterested staff - its no surprise people are moving away from high street banks.
Feb 6th, 2023

The NatWest Richmond Branch have been brilliant at helping me to sort out my account problems. The assistant Christine is the best. Thank you NatWest
Jan 20th, 2023

RE: NATWEST- GEORGE STREET- RICHMOND-UPON-THAMES. Absolutely dismal service! Doesn't matter what time of the day you attend, they only position one person at the main counter at the back. The small counter is left empty until someone decides to pop out. There is always a hideous queue of endless people. It's so bad I actually save places for the elderly that are queuing in front of me and they take a seat until it's their turn. I've conditioned myself to wait minimum 30 minutes and an extra 15 minutes for my banking, if I have to visit this branch. Head office doesn't care. You can tweet them a comment and they never respond. When I action my Mums banking at Barclays Richmond, their service is so much better. There is several staff that is visible to help and the queues are never like Natwest. They have machines that will print three months worth of transactions and it will have the Barclays stamp on each printed page. It's not just the Richmond branch that has a queue problem and idol staff! Hackney Central and Hammersmith are just as bad. This makes me think that all of the Natwest banks have a problem. I would change banks but I can't be bothered with all the hassle. Stop sending your staff with a long service history, to retire in that branch! It's like a graveyard for Natwest employees!
Mar 15th, 2023