Cirencester Friendly Society Limited

Poor service, does not pay when it comes to income protection insurance. Do not waste your premiums
Jun 26th, 2022

I am very happy with the services I have received from the Cirencester Friendly. Their claim assessors have always been kind, patient and helpful to me. They have assessed my claim quickly and paid my benefit on time. I highly recommend this company's services.
Mar 9th, 2022

Claim paid out in time !!! thank you :)
Jul 20th, 2021

To everyone reading this do not use this company please! I was very sick and immobile for over two months they paid me half the agreed amount. At the time I was unable to fight this as I needed personal care and was bed ridden etc. The added stress this put upon my recovery was Inconceivable. I hope the very rich owners can come down to earth a bit and realise we are your customers. Best wishes for your future improvement Steve
Jul 15th, 2020

I started using these guys for my income protection last year, and I have had to claim a few times, alls well and good up until March when I started a claim... admittedly there is a pandemic, but 3 months later Im still owed two months sick pay after fracturing my spine. Had to holiday my mortgage and might have to take a loan to cover the payment due next month unless they pay out. Useless at replying to emails, sometimes two weeks to reply even just to update you on the claim. The person dealing with my claim wouldnt talk to me on the phone and was on an email only basis. I definitely will be looking at leaving after my claim has finished. For income protection you want to know that whatever is going on that you will be sorted and your family has some security. Poor customer service in my opinion, hard to get hold of and get any information out of you even when youre making monthly payments into their bank account Only giving them two stars not one because in previous claims they were better
Jul 9th, 2020