Domino's Pizza - Birmingham - Solihull Central

Cold and dry pizza... Customer service is awful. Dominos asked for a feedback which I gave. That was it for me. They emailed me back with this: For me to investigate your concern please can you provide me with the following information: Your order number. If was delivery then Full delivery address including the contact number provided, Did you call the store directly, if so, they would have resolved your concern. Photographic evidence of the pizzas for training and monitoring purposes. Brilliant!!
Feb 21st, 2023

I went to get pizza from here. Food is OK and some staff,, but a couple of staff are very rude and unprofessional. Two girls busy on their phones instead of doing their job and manager ( chubby white guy don't know his name) very rude and unprofessional with customers and staff. He seriously lacks people skills.
Jan 7th, 2023

Dec 16th, 2022

Pizza's are very nice and the delivery was also within the specified time. On one occasion the base of the pizza was not sliced all the way to the ends and not cut properly so had to tear the base apart but ordered a few times and they are usually very nice.
Nov 7th, 2022

This is only the second time I have ordered Dominos from this specific store, and this is the worst experience I have ever had with Dominos: 1. The pizza arrived ice cold both the first time I ordered from here and the second time. 2. The driver informed me that he could not come to my door (I've recently had surgery) because I live in an apartment and that it is policy that I collect the pizza from him outside of my apartment. Is this true because I have googled it as much as possible and I can't find this policy. I also asked the manager of the store and he said that it is policy but I need another opinion because I do not trust this manager for the following reason: 3. My order today is a Veggie Supreme, I bit into and proceeded to find chunks of chicken in my pizza, I called the store and the manager said "we experience cross contamination" as though it is to be expected and not a health hazard. I have been vegetarian since 2014. I'm going to be honest I have been ordering Dominos for years and this specific order as well and I have never experienced anything like this until I moved to solihull and started ordering from this store. Update: I did receive compensation for my next order, I now need to order all the way from Shirley if I bother to use this compensation.
Apr 17th, 2023