Monkspath Pharmacy (Avicenna Partner)

Prescriptions never ready, the people are broadly quite pleasant but it's the slowest pharmacy I've ever been to. They've even had to remove their in store customer experience review.
Jul 18th, 2022

The team are so helpful and friendly. The head of that team, Pharmacist Christine D always answers any queries about medication and shows genuine interest in her 'patients'. All the team are polite, caring, and hard working. This pharmacy is very busy though always there to help, and address any concerns. Thank you to all the team.
Jun 12th, 2022

Friendly, helpful & efficient cant fault them
Jan 20th, 2022

May 4th, 2021

My local and closest Pharmacy for collection of my prescriptions is M R Pharmacy. I cycled there in the cold whilst unwell due to lack of access to a car however the pharmacist declined to dispense my prescription, declining accept a digital prescription. Upon contacting my healthcare provider they called the Pharmacist and offered to send her a copy of the original prescription and signature or arrange an alternative means of providing the prescription that would be acceptable to her, to which she also declined and said 'Tell your patient to go elsewhere.' I would add that throughout this entire process the Pharmacist could see I was unwell and was condescending and rude and displayed a complete lack of empathy and compassion. The fundamental principles of healthcare is helping others and to find someone so devoid of empathy and compassion within a healthcare setting is disturbing. The pharmacist could offer no justification as to why she was refusing to dispense a legal prescription. It is currently impossible to see NHS GPs through Solihull partnership and private healthcare has became the only way to get treatment. It is deeply, deeply disappointing the experience I have had and I hope with most sincerity that others are not treated in the same way. I have been turned away back into the cold without the prescription I desperately needed for a severe infection despite it being entirely within the ladies gift to help me. Avoid at all costs, unfathomable to me how humans can treat eachother this way. My mother raised me with manners and empathy.
Oct 8th, 2021