The Fragrance Shop

lady at the counter is soooooo rude
Feb 20th, 2023

Friendly staff and price matched
Nov 9th, 2022

Oct 24th, 2022

If I could give half a star I would. Fairly useless. Purchased an item from here a couple of weeks ago, which having attempted to use burns the skin and has left me questioning whether the item in question is genuine or a knock off? Upon attempting to discuss with the store manager, who advised her name as Selina. Her response delivered in the manner of a burnt out brummie house wife was merely a fob off with the excuse she couldn't assist and to contact their customer services, which she only provided contact details for with her name when pressed and said she couldn't call their customer services on our behalf using the forthcoming bank holiday as an excuse. This in itself is odd as most stores will offer an exchange within 28 days if they do not offer a refund, clearly this chain cares little for statutory rights. Overall I found her level of customer service skills and general soft skills to be very poor, so much so she appeared more like a general store assistant than the store manager/supervisor. As suggested I will look to escalate the matter with their customer services it is highly doubtful I will purchase anything from this chain again or recommend them.
Aug 22nd, 2022

I walked out. The lady in the shop had a foul attitude and clearly didn't want me there. It's disappointing really. You're better off going to the perfume shop.
Jun 24th, 2022