Tapi Carpets & Floors

Went into buy a carpet from tapi solihull sales staff were excellent and very knowledgeable, no pushy sales colleague very interested in my purchase.
Mar 5th, 2023

We ordered carpet and vinyl. Told it would be 10 days. We had to chase after 4 weeks of no updates and we were told would be another 2 weeks. We complained as we had to pay for all the flooring up front to Tapi then didn't get what we wanted. Fitter comes but can't do the plywood for the vinyl floor. So had to book another day off work. Fitter comes to do ply but has to leave to do another job and doesn't come back till 5. They offered 39 compensation. Once Tapi get the money for the carpet they're not bothered about fitters or making sure job done. No chasing no after sale service. Very poor.
Mar 4th, 2023

Problem after problem I have a line on the bedroom carpet were the carpet was on the role the manager from Solihull came out said I will send the photo to the manufacturer still waiting spent 3k to be left with what I see is a big flaw they dont tell you about that problem when you order very disappointing
Nov 12th, 2022

Young and inexperienced. I went there to get a quote, but the young sales were very pushing, and he was not competent enough to read that I wasn't happy with his behaviour. So Tapi is ruled out from my renovation project list as a result.
Sep 15th, 2022

Fantastic service from start to finish, Barry took our order at the Shirley branch and was really helpful. Then Mo and his colleague did a fantastic job fitting our flooring, extremely professional and very tidy. Outstanding job all ways round. I'm more than happy to recommend this quality workmanship from this branch of Tapi ! Fabulous!!!
Jun 19th, 2022