Blossomfield Surgery - SHP

Doesnt even deserve the one star. You ring as the clock ticks over to 8 and by the time youre through the options, the hypochondria ninjas that call every day have beaten you and the queue is full. I have not been able to access proper care from this surgery for years.
Feb 6th, 2023

Feb 6th, 2023

Can't even get appointment
Sep 13th, 2022

Its not accessible since pandemic. Always busy line, no appointment. As a state service with we pay so much tax and fees every year, its not acceptable that people can hardly reach the service!
May 13th, 2022

I struggled whether to give this surgery 2 or 3 stars and decided to be generous, but only just! This was my first time at this surgery and as such did not know the layout etc. When you arrive (well it did to me!) it gives you the impression that you should press the intercom that is on the front door. You dont, you just walk in but I pressed it and although the woman on reception could clearly see me just standing there, she made no effort at all to let me know I could walk in. It is the most unwelcoming surgery I have ever been in. I have no idea what the reception is there for. You book yourself in via a screen on the wall and then you have to take your own temperature using a thermometer on the opposite wall. It is badly in need of some sort of instruction leaflet. It was only a down to the helpfulness of another patient waiting to be seen who explained what I needed to do that my temperature was taken. The receptionist said and did nothing. The surgery manager needs to approach the surgery as a patient who has never been there before and urgently make some changes. Poor customer experience.
Aug 30th, 2022