Solihull Healthcare Partnership

Absolutely useless
Apr 24th, 2023

This drs surgery is awful, the receptionist are rude and dont what to look for appointments for people. Getting an appointment is a nightmare you cant get through on the phone and when you go down they havent got any appointments .It is totally unacceptable that people cant see a dr when they need to, and the public go in the drs stressed which is totally wrong because we as the public should and need to see a dr and be spoken to in a professional manner not you cant see a dr and wait weeks to see on in the mean time people are dying because of this, something must be done.
Apr 11th, 2023

Should it take 1 hour 10 minutes to speak to a real person after ringing at 8 am 2 seconds? It literally took that long......almost lost the will to live hearing the same "the calls at a capacity" followed by being cut off etc etc until I finally managed to get in the queue. Achieved a response at 9.10 am.....how many people can spare this amount of time? Thought you said SHP that you had sorted out the switchboard issues
Mar 6th, 2023

While it can be difficult getting an appointment on the day, generally the level of service I have received recently has been excellent. I had a very useful visit today (23/1/2023). Dr Webb was excellent. The receptionist I dealt with (sorry, I'm not sure of her name) was very helpful and friendly, as she had been when booking my appointment last week.
Jan 15th, 2023

No issue with the staff that are trying to keep things running, but I have to review to contribute to sending the message that this service is utterly and completely broken at its core. There are immensely long waiting times, only to be told there is no capacity for appointments. Their advice is always just to go elsewhere. I hope this once brilliant service can eventually be brought back to what it once was..
Dec 25th, 2022