Solihull - Mercedes Benz

May 2nd, 2023

Re call air bag
Apr 23rd, 2023

Always get my car serviced here, customer service is excellent but it does come with a price tag.
Apr 23rd, 2023

Poor service and very poor communication on this occasion. Hopefully they will improve when the required parts arrive
Apr 15th, 2023

The worst avoid at all costs! I used this dealership recently as my local dealership closed down. They are nothing but liars. Told me my repair wasnt covered under warranty and if I wanted my car back I needed to pay over 2,000. When I took my car away the repair hadnt fixed the issue and my number plate had been taken off for no reason and left in the car. Went back several times and again told the issue has been fixed and to drive it for a few weeks. A month later still had the same issue so emailed and called the branch over and over and no response until my car broke down with the same fault. I have them received a call to tell me I would be charged as the fault is not covered under the warranty and is different to the original fault and when I refused to pay I was threatened with 24 hours. I requested a call back from a manager and its been 3 days and nothing. Emailed and no response. Both Jessica the senior at the branch and Matthew the branch manager do not respond to emails or get back to you. Lack of knowledge and poor customer service! What a shame Mercedes!
Mar 19th, 2023