Lyndon Croft

Although I dont do these reviews with negativity but this one carer struck to mine dona she is hard working but her attitude stinks I love the care home personally and my dad shared a nice but short stay until he got admitted to the hospital he was very well looked after but some of the carers attitude are not at the level they should be sada also but all in all a very lovely home will definitely use in the future!!
Feb 8th, 2023

Wouldn't let them look after my dog if only we knew sooner !..... absolutely the worst care home I've ever come across! If u want your relative to be well looked after peaceful and die with some dignity don't put them in here absolutely shocking
Jun 17th, 2022

My own partner is a care support worker , and i know how hard they work in these roles so for me posting a review that is less than positive is bitter sweet. My mother was in Lyndon for almost a year. In general i found most carers willing and helpful, although there were one or two who were always rude and abrupt and very unhelpful. The main issues seem to come from lack of leadership and communication. During her time there were 3 different managers in place. It was very common to see groups of carers sat around a work station chatting or on their phones messaging , and whilst i recognise the need for a break or that we all may send the odd text while at work , to see the same group sat there at the end of your visit that were there at the start suggests something different. The manager always seemed to be in their office and rarely out on the floor getting a feel for what was happening in their building. There were lots of issues with lost clothing even though everything was named tagged, 7 pairs of trousers , two dressing gowns and 2 pairs of shoes among many other items that went missing. Other peoples clothes , massively oversize for mom would end up in her room , even though they were obviously not mom's. There were even kids clothes, explain that one! Communication was also poor, mom had a few falls , and we would get different information of her injury and how it happened each person we spoke to. its very difficult to het through on the phone to speak to anyone, if your lucky to get through , you get transferred to the managers office which more often than not rings out until you get cut off. i didn't see any of the activities they advertise for residents taking place at any time. Moms room had broken furniture , which went for weeks unfixed, even though it was potentially quite dangerous. Trying to balance , covid protocols were good,, the place was always clean , and in respect to the carers, as already mentioned ,there were some good diligent carers who were friendly and helpful and wanting to do a good job , but they are badly let down by the others and by the leadership. Everything i have said here and more was raised with the management to allow them to address it but nothing changed. In the end we moved mom. This is an honest genuine review , and i have tried to share positive and negative. Maybe someone from Lyndon will read it and maybe do something , but i doubt it . 3 stars
Jun 26th, 2022

Both of my parents were residents at Lydon Croft at different times. Under the management of Gill my father received outstanding care. However, from 2014 to 2020, when my mother was in care there, the story was very different. It all started very nicely with her individual needs being met. As her dementia progressed I felt some, not all, staff lost interest in mum. In addition her personal items went missing frequently despite being clearly named. Mum had 14 nightdress. On one visit none could be found in her bed, drawer or laundry. I was offered an oversized an clearly stained alternative for mum. I went straight to the shops and bought more for her. Het toiletries disappeared at an alarming rate and the son of the then manager told me that members of staff "borrowed" from residents who "had lots" for residents who had nothing. I paid for those items. It's theft. I was given codes to access areas that were supposed to be secure and told where keys were hidden to access food supplies. I was offered free food to take home from kitchen staff on more than one occasion. The cleaning staff are incredible and do a brilliant job. One girl on particular, Hayley, did a good job of washing and drying mum's clothes. Everyone else turned her whites grey and shrunk get jumpers. All this for 800 a week. There is a board I the corridor which details activities throughout the day/week. Ignore it. It doesn't happen. I've also overheard staff being very short with residents and then turning on the charm when they realise you are there. Staff constantly want to tell you about their own problems and don't get the hint when you ignore them. Mum's room was often dirty if the regular cleaning staff werent on shift and I frequently had to ask for a towel for her bathroom and for her sheets to be changed when she soiled the bed, but the bed had been made up ready for her to get in to that evening. On the plus side the new manager, Nikki, was brilliant in mum's final days.
Mar 31st, 2021

It was a lovely place when my parent first went in there, but it slowly got worse most of the younger carers would all congregate together on there phones, ignoring the residents unless they notice you there, then they would be concered, there are few lovely carers there that will do anything for the residents. Also there is no entertainment for them whats so ever sitting there day in and day out listening to the same music just doesn't comply as entertainment. I have a video of my parent trying to dance to the music but all you hear is a carer swearing not very professionally at all, A lot of my parents stuff went missing we would replace it and it would go missing again and management didnt care and still don't. if I was you thinking of putting your relative in there think again its gone a horrible place.
Dec 9th, 2020