Vision Express Opticians - Solihull, High Street

Received excellent service from both Shabana & Meera on ordering new contact lenses. Having been some time since last wearing lenses they explained the benefits of my contract and aftercare services plus the discount available on second pair of glasses. Very pleasant and informative. Sue Wright
Mar 18th, 2023

Very impressed yet again by the speedy service as did not have to wait too long and the professional, friendly care I received. I would recommend vision express every time!
Mar 7th, 2023

My experience was really good. Everyone was very friendly and nice. Everything was very good thorough and professional.
Feb 26th, 2023

Attended sight test 5 minutes before appointed time. Advised that my appointment had been cancelled using words, tone and body language which strongly communicated that it was somehow my fault that I was there. I showed my phone screen showing emails, messages and received calls which only confirmed my appointment, nothing indicated my appointment had been cancelled. I was informed that my cancellation was likely not received because I had provided them with incorrect contact details (I have just checked my Vision Express account and all contact details are correct). No apology, just continued strong communication that it was my fault that I was there. By the end of the conversation I was feeling quite belittled.
Feb 21st, 2023

Our granddaughter broke her glasses and we were phoned to say they were ready for collection. The frames cost 40. There were a lot of staff in the shop but it took them some to find the glasses. They were adjusted several times and then told the optician, who was with another patient, would need to do the final check. After an unnecessary wait the optician walked in with her shopping. We spent far too long in the shop!
Nov 28th, 2022