Bensons for Beds

Polite, friendly and helpful staff- shame the store in Shirley was closing.
Jun 30th, 2022

Absolutely the worst experience. The purchase was fine, ok showroom, left to decide in your own time. It all went massively down hill after the order, (of a wardrobe) so initially we were told about 8 weeks for delivery, a bit disappointing but it's common at the moment so fine. 8 weeks came around, delivery turned up, the wardrobe was snapped in half. We had to decline the delivery and were told someone would be in touch with us. Weeks later I get a text (Not a call like you'd expect) saying it'll be delivered in another 8 weeks time?! I spoke to them and said I was half minded to cancel it, they didn't seem bothered and weren't apologetic at the fact we'd had such disappointing service so far. I spoke to them the next day and said I'd decided to keep the order and so would accept the delivery date offered, they said unfortunately the next delivery slot they now had was an additional 3 weeks back?! Very infuriating. Time has now passed, the wardrobe has been delivered, some parts are damaged but with how it would be against the wall I've decided I can not be bothered to pursue this however when building it it seems they've actually sent me half of the wrong wardrobe with various bits being the wrong size!!!!!!!! I now can not get in touch with them at all, when I call I'm told I'm number 60 odd in the queue and have held for a total of 90 minutes today, I am not pleased at all.
Jun 25th, 2022

Failed to deliver first time round with minimum notice and I had to take a annual leave day from work that was wasted. Was given a second date 3 weeks before delivery no messages received to say this was going to happen and the bed turned up whilst we where still in bed. Shocking customer service.
May 24th, 2022

May 19th, 2022

Do not buy from Bensons for Beds, whatever you do. Visited the Solihull branch to buy a mattress we'd had before, as the quality was good. Sales process was fine, and even got a discount. Then it was all downhill from there. Booked a day off work for the delivery, received the text and was waiting with an empty bed frame for the new mattress. New mattress did not arrive, no call, no text, nothing. Then finally, a call from a random mobile number, telling me it won't be delivered that day. Reorganised for a different day (I had to call them, not the other way around), waited again, and guess what? No delivery, no call, nothing. Dreadful. Was told they'd get in touch when I followed up, then nothing for several days. Eventually got a text message with a new date over a month away, on a day we weren't available. Had enough by this point, so called the Solihull branch for a refund. Was fobbed off three times waiting for the manager, eventually got back in touch with me to refund card and I barely got a sorry. If you buy from Bensons, don't expect your delivery to be fulfilled. Don't take time off work. Don't expect a follow up call. Possibly the worst customer experience I've had for a 1,000+ purchase. I'm now 600 out of pocket after I had to take time off work, and Bensons for Beds literally couldn't have cared less. Does anyone have any legal advice? Shop at John Lewis our new mattress is on the way within a few days and we've been called to confirm everything already.
May 20th, 2022