Mercedes-Benz of Solihull After Sales

I have used MB Solihull Aftercare a few times and have received an excellent experience. Recently, Maz managed my booking to investigate a fault with my car and he went over and beyond with his interaction. He maintained full contact and remained professional throughout considering how busy the centre was. Maz was able to resolve the issue within two days instead of the one week initially quoted. I have since taken out a service plan and will continue to use this service centre for future visits.
Apr 29th, 2023

My V class sliding door was not operating properly. The problem was thoroughly investigated and issue fixed to my full satisfaction. They had parts needed to do the job. Very good experience and price was competitive. Special thank you to Joe who ensures I was kept up-to-date with the progress of the work and ensures I was comfortable while I waited in the lounge. Reception staff very welcoming. Reception waiting room well appointed and had hot and cold beverages too. Previously I had come to this unit to get my E Class Command unit fixed and I happy to say they have maintained their high standards.
Apr 27th, 2023

Apr 20th, 2023

My Moms car is currently with the service department since Monday. No-one has called her with an update. It was supposed to be in for a few hours, its now Wednesday. She wasnt even offered a courtesy car by a supposed premium business. I called the service department at 12pm today and was assured someone would call her back. Its now 3:18pm and she still hasnt received an update. Ive been trying to contact the service department for the last hour and the phone just rings out. Shocking customer service, and I will be making a complaint.
Apr 18th, 2023

Absolutely amazing service came In to get my Mercedes me sorted Maz sat down and took his time to set it up for me very patient and well mannered individual.
Apr 18th, 2023