Johnsons Mazda Solihull

Shocking experience at the reception on Friday 21st April 2023. The lady who got my key and filled the paperwork had a deplorable attitude. She was in a rush to get rid of me, she literally threw me out even though I spent less than two minutes in there. She was busy to do nothing. I checked on her through the window while I was waiting for a cab and she was just laughing at me ironically and happy to see me waiting in the rain. I know what customer service means because I also work in customer service. I know what a difficult client means as well. I do not consider myself a difficult client and I find hard to see the reason of her unbelievable attitude. She needs more training for a front of house role. Unfortunately, there is nothing to be done as long her colleague/manager defended her instead of promising to look into the matter. I was told that what I am saying is not true. An experienced manager or colleague -the gentleman who told me thats not true -would have apologized and would have promised to analyze later. There was no point to try to convince him that she was not at all polite or cooperative, therefore I changed the subject of discussion with him and moved forward to pay and rush to leave the place were I was considered a liar, blind and deaf clown. She might be a good engineer or mechanic who knows the cars parts or someones protege but her customer service skills, are nil. It is not a matter of if but when she will disappoint another customer. Hard to forget the way I was insulted.
Apr 28th, 2023

This is my 3rd CX5 from Johnsons Solihull, great service from Dipak as usual
Apr 22nd, 2023

Very good staff very knowledgable
Apr 12th, 2023

After talking to Fraser and Paul over the phone/email, the car (CX 30 - 2020) was exactly as described when I went to collect it a week later and they honoured the price agreed for the part exchange too. Overall a pleasant experience!
Apr 11th, 2023

Johnsons Mazda Solihull staff were very helpful throughout and were not pushing a sale like most car dealerships do. I was made to feel valued as a customer not just a sale for bigger commission.
Apr 8th, 2023