Bannatyne Health Club And Spa

Horrendous experience today! Incompetent staff which forgot to check us in on arrival which lead to us having our treatment time reduced yet we arrived earlier than required! Therapist was rude and said well your treatment will be less time today. When I pointed out it was receptions fault she said well someone else will have to take over halfway through then. I could have had a better first part of the massage from a wet fish! You could tell she couldnt wait to get out of the room! The therapist left my partner covered in scrub as well. When finished asked if we wanted to go to relaxation room, so we said yes. Took to the smallest room ever which was in bright light, and full. The water jug was empty and dry. So we went out and asked for water and was told ok. So we waited for the water to arrive. It never did so went back to ask again and the original therapist then gave attitude and said go downstairs to the cafe so I asked for the manager and again with attitude Im about to go into a treatment and the manager is in one, so youll have to wait. And off she went. Unable to use any facilities as theyre full with gym users and the pool has lanes in it with swimming lessons taking place! No space around the pool to just relax either. Utter sham of a place! Also you have to rent your robe and towel! 12pp. I have NEVER been to a spa where you have to rent your gown. You couldnt make it up! Dont waste you money! Really ruined our weekend!
Apr 28th, 2023

It's a significant cost each month but the facilities suit me, it's local and the staff are helpful and friendly.
Apr 20th, 2023

Nice and friendly place. Adult only except weekends
Apr 18th, 2023

Apr 18th, 2023

Apr 15th, 2023