McDonald's

May 4th, 2023

I have found myself here twice this year when I've been busy and needed food on the go. When I first visited, I chose to use the drive thru and went to the order point furthest from the building as it was free and I expected this would work like every other drive thru I'd visited where you filter to the free lane. I sat there for 10 mins wondering what was happening and watching the other lane flow along nicely placing there orders. I got fed up, parked up and went inside instead. It was almost empty so could see that being busy was not the issue for slow service. I spoke to the server and ordered my food and questioned the issue. She advised the far away point was only manned when they were very busy and to use the one closest next time. I suggested that a closed sign outside whilst the lane was not in use would be much more sensible and she seemed surprised that people wouldn't just know not to use it at certain times. I queries the times it was in use and she could not tell me so how the public is meant to know is beyond me. Last week I found myself here again and almost drove past before deciding to give them another chance. I went for the drive thru again and did as instructed and used the one closest. After seeing the cars flowing through before me and having orders taken I was surprised to be sat there for almost 5 minutes as the far away order point served 4 cars (the one apparently only in use during busy times). Meanwhile I just sat there, finally a young man sounded terrified of talking through the speaker announced himself and took my order. There was again no apology given for the wait and service. I will say that the food was some of the best McDonald's I've ever had but I will not use this establishment ever again due to the service from the staff. I have no idea who is managing this particular franchise but the current set up is not working and needs sorting asap.
May 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Apple Pie, Big Tasty Burger, French Fries Parking space Plenty of parking Parking options Free parking lot More
May 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 2nd, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Apr 30th, 2023