Marks and Spencer

I visited M&S Sears retail Park Friday 28th April 2023 at 17.40 hours. The cardigan I wanted didn't have the size on rail and I asked at pay counter if there was any in stock. The sales assistant checked on computer and there was 3 in stock and she alerted someone to get it from the back and this was done promptly and very friendly. I was so pleased the size was available as it was for a present but if these 3 items were on the rails and not in the back of shop who knows who else would have bought one?
Apr 29th, 2023

It's a decent and well kept M&S. Over two floors, you have a food hall, clothing for men, women, kids, babies, home decoration and even a little bank where you can buy and sell foreign currencies. Decent selection of food but with less reductions and offers than other places. There is also a small restaurant inside. It has shorter opening hours than the store itself but when it's open, you can get a tasty and healthy takeaway or eat in. That restaurant is in the ground floor near the food hall. I need to specify because they have another one at the second floor but it's less exciting. It has a larger seating area but it's more for a quick coffee and a piece of cake than anything else.
Apr 26th, 2023

Took my children here to choose some new clothes. Lovely range and they had fun coordinating outfits. The 3 for 2 range was also great.
Apr 20th, 2023

Giving this rating as you have introduced sales people to effectively follow customers round harrowing them to take out a credit card, watched the Asian man literally preying on so many elderly people who clearly didn't want to talk to him very bad that you would allow this when customers are shopping this is not something anyone would expect in any shop let alone marks and spencer for that reason only 1 star
Mar 23rd, 2023

Sears retail park Solihull 2 hours ago where the queues were ridiculous! Only one person on the bank of 6 tills and trolley shoppers ( including myself) in a queue almost the length of the store and nobody to help. The guy on the till kept his head down as people were complaining but it didnt prompt him to ring the bell for help. The self service check out had its own queue so I joined that one only to be told off by another customer for having too much food in my trolley to be using fast check out!! I rejoined the till queue and so I asked to speak to a manager who abruptly talked over me and told me to start unloading my shoppingno apology she just said she hadnt noticed how busy the tills were!?! I love the food you make but the staff are becoming unhelpful and snappy Ive noticed lately, thats if you can find anyone to help, which probably means they are stressed. Not a pleasant shop today. Not the service you expect from marks and Spencer
Mar 10th, 2023