NatWest

I lost my debit card. I called nat West and told the operator. She told me my card had been cancelled and she had ordered me a replacement. 7 days later l went into my branch only to be told my. card had not been cancelled or a new one ordered.
Jan 11th, 2023

Typical cash machine shop. Useful for asking questions that the online (no!)help chatline do not understand / cannot deal with.
Apr 16th, 2023

I am a NW customer at a different branch but went into mom's Solihull branch with her after my dad passed away. We had so many queries and problems. The staff were wonderful. Initially served by a young lady on the desk (very helpful and polite), we were then helped by a lady named Sarah. She was fantastic, sorted all our problems and lifted one of the weights off our mind at this difficult time. Very grateful.
Mar 13th, 2023

Went into NatWest this morning regarding a problem I have trying to transfer money to another a/c with them. Given a phone number by the receptionist, which transpires it is for home, or travel insurance! Absolutely useless, appalling customer service.
Mar 11th, 2023

WAS BUSY, NOT MANY PEOPLE WORKING ON COUNTER. LADY I SPOKE TO, WASN'T VERY HELPFULL, SO WENT TO THE BRANCH IN SOLIHULL TOWN CENTRE. MORE HELPFUL THERE.
Jan 12th, 2023