Norvic Family Practice

(Translated by Google) Hi I've been trying to call for an appointment with my doctor for over a week but to no avail I call at 8am and they tell me they're not there then called at 8:20 and I'm on the line until 9am at 9: 00 answer I told her what was hurting me and she replied to call tomorrow without listening she sent me to the hospital no that's not good that's why there is a general practitioner to avoid hospital rude (Original) Ciao sto cercando di chiamare per un appuntamento con il mio dottore da pi di una settimana ma in vano chiamo alle 8:00 e mi dicono che non ci sono poi chiam alle 8:20 e sto in linea fino alle 9:00 alle 9:00 rispondono Gli ho detto cosa mi faceva male e lei mi ha risposto di chiamare domani senza ascoltare mi ha mandato al ospedale no non va bene per questo esiste il medico di base per evitare lospedale maleducata
Apr 19th, 2023

This Practice as gone from one of the best to the worst I have been with them all my life have altered my priscription from 3 months to every month to supposably to get in line which you have no chance I'm having to order every few days and they keep putting I need to speak to a clinician I have now been out of one tablet for a week and still saying undetermined phoned again asked why said you might need a review so I said so why haven't they arranged one then answer I don know I give up still no tablets
Apr 9th, 2023

I called the receptionist today regarding an appointment . Her name is Rakhi and shes extremely helpful, respectful and kind, the nicest receptionist Ive ever spoken to. She shows she really cares about the patients and tries her best to help them out.
Apr 3rd, 2023

Absolutely unprofessional! I went in for a fasting blood test today. Its Ramadan so I'm already fasting! My appointment was at 1.25pm and I checked in at 1.30pm due to no parking spaces. As im waiting in the waiting area, a lady walks in yelling so loud " why are you late, your appointment was at 1.10pm!" First of all, I would advise her to learn communication skills as you dont go in yelling like that! Secondly, I explained calmly that no, my appointment was at 1.25pm, however, I went in. She started off by saying you should have drank water atleast. I said no im fasting and I feel energised and dont feel dehydrated at all. She said "Well, im a Christian and we fast too but atleast we are allowed to drink water in our religion." Excuse me, I didnt ask you to explain anything or throw any comment, just get on with taking blood. She then couldnt find the vein and after poking the needle into my both arms, she rips the blood test form infront of me and asks me to re-book after Ramadan. What did my fasting have anything to do with the way she behaved. I would recommend the centre to hire more professional staff! She made me feel uncomfortable
Apr 2nd, 2023

If I could give 0 stars I would! I wouldn't recommend joining this GP practice. I called continuously for 50 minutes nobody answers the phone. And there is no way they had no appointments left after 8:10AM. At least answer the phone it would've been a 1 minute phone conversation!!
Mar 21st, 2023