Dolphin Appliance Care Ltd

Absolute cowboys. Had the misfortune of dealing with this company for a BEKO appliance warranty job. Engineer came out, he was as miserable as sin. If you don't like being in and out of people's homes and working with the public, get a different job. Anyway, Mr happy the Engineer confirmed a new part needed to be ordered. Was telephoned about a week later by a gentleman to apologise that Fed Ex had messed up the delivery but it was now expected the next day and someone would be in touch to arrange fitment. All quiet for about two weeks. Have now telephoned and been told the job has been closed because they couldn't contact me. This is odd, given the telephone number they have for me is the same number on which the original engineer visit was booked and the follow up telephone call was made on!? I now have to start the whole warranty claim process again, because their computer won't let them do anything? I'd hate to use that computer in my job. Anyway AVOID at all costs. Service: Stove, cooktop & oven repair
Apr 25th, 2023

Positive: Quality Service: Refrigerator/freezer repair
Apr 16th, 2023

Apr 8th, 2023

I booked a repair via Domestic and General and waited in all day. I rang Dolphin to ask why the technician had not attended and why no-one bothered to let me know they couldnt attend. No straight answer. Second appointment booked and Jermaine attended. He said he had fixed the noisy spin cycle but there was a leak from the inlet hose and another visit to fit one was needed. Jermaine advised not to use the washing machine if possible and turned off the water supply to the machine. I asked another company to supply and fit the hose because I couldnt wait 10 days. He arrived the next day, fitted hose and tested the machine by doing a rinse and spin cycle. He discovered the machine was still very noisy and on taking the housing off there were several screws and a washer lying in the base. With regard to the comment about the leak from the hose, I find it strange that (a) I wasnt asked for a cloth to mop up the water and (b) if there was a leak why there was no water visible when I was using the machine prior to the visit. Service: Washer/dryer repair
Apr 4th, 2023

Dolphin were assigned to carry out repairs on my fridge / freezer that broke down, initial visit to identify problem was around a week, identified problem, informed visit to repair would be within a week or so, explained I have 4 kiddies and buying fresh food daily is costly, heard nothing, chased and chased and finally got a repair date some 3/4weeks later! Not ideal but is what it is, engineer arrived, engineer managed to break new part/something else, so apologised and said hed rectify, arranged 3rd visit, no show, I chased and 2 weeks later advised its not their issue! Fridge in bits and no accountability in the slightest ! Shocking company!!! Do not deal with!!! Service: Refrigerator/freezer repair
Mar 15th, 2023