First Choice Home Care Snetterton

My mum used to have this care company did not look after her very well.
Jan 16th, 2023

So this dreadful an poorly managed company is utter appalling in time keeping an also only send 1 carer when should be 2 to save them selves money left right an center when they are paid for sending 2 carers they use to care for my paralysed little brother who would be left on christmas day as they say had no cares to put him to bed also their christmas do was taking place one night in December so he had a choice From the manager to go bed at 6pm or sleep in wheel chair Also some of the kids they send are rude an not right for caring for people Just drama after drama with this company stay away from this company unless you want be let down daily
Oct 9th, 2020

PLEASE AVOID THIS COMPANY FOR CARE. My experience of first choice a service user has been mediocre at best. I have disabilities and mental health needs and the service was organised by adult social care. They are consistently late, they cancel your care any time they please (stating they have no one to cover you) The admin staff are rude, uncompromising and uncompassionate you my needs. Id inform them that last minute changes cause me to have panic attacks which then ruins my whole day and that I then have no care. My needs, although not as bad as some, are unique and they have taken no time to really understand how they impact me when they act as unprofessionally as they do. The staff turnover so quick and people come and go because the company just dont treat them very well. Ive seen and heard this first hand from the staff that have come to my home. This week alone they were supposed to have been twice and theyve cancelled both days so far. So Ive no care at all this week. Im disgusted and appalled at the way Ive been treated. And complaints dont get you anywhere. Theres just no point. Hence this review! I hope it informs further people from using them in the future and sparing them the confusion and inconsistent care this company has given me.
Jun 18th, 2021