Sofology Slough

The delivery drivers were really polite etc however my corner sofa has gaps inbetween and are bent. The installers said it would straighten out after we sat on them etc but this isnt the case and I cannot get through to anyone at customer service. At this point i am unsure what to do. I paid for the sofa care wipes and even opted for two but havent received them. 3333834/1
Apr 1st, 2023

Feb 17th, 2023

Daniella was very good and very helpful and a lot of patience very good service I recommend her and Simone is very good as well and very helpful sorting out my bill
Jan 20th, 2023

Do not order from Sofology!!!AVOID AT ALL COST!! How a company can run like this and get away with it is beyond me. I should have walked way when they ordered the wrong colour sofa which I noticed when I got homebut gave them the benefit of doubt as this can happen!! There is no communication after we place a big order!! And their customer service is non-existent. They don't respond to emails, if you try calling them, you will be on hold for over an hour, and when they finally pick up, they need to 'transfer you to another department', which means they hang up on you. My experience with them has been awful from the beginning and will never buy from them again!! On top that I was lied to in-store by the sales person and even though I had given him the measurements to which he said the sofa would fit and after waiting almost 4 months the sofa has arrived and it dont fit!!! And instead of trying to help me out they have basically said its not their problem! Even calling their customer service team which are to help you they take all your details and say they will call you back but the phone call never comes! If you want good service and be appreciated as a customer STAY AWAY FROM Sofology!!! Disgrace of a company!!
Jan 2nd, 2023

The hunt for a new sofa was underway. My mrs and I decided to look for new bigger and more comfortable sofas, ideally with a microfibre finish. We visited Brent cross sofology and werent spoken despite being in there for 30 minutes trying various sofas out and exploring the swatches for each. We visited here and didnt get too gar past the door when Liam approached us, welcomed us and took us to view the sofas in our shortlist. He was brilliant in terms of patience, approach and knowledge. He answered all of our questions, helped plan out the delivery date, walked us through the finance options, sofa insurance and setup a basket for us too. It is the second time we have visited and purchased sofas from sofology and slough seems to offer better service than Brent cross and Croydon. We will be placing an ordered shortly. Thanks for the help Liam!
Dec 28th, 2022