DFS Slough

Very long delivery times with zero customer support. They take 100% payment up front. Once they have your money, you will never hear from them.
Apr 25th, 2023

Apr 23rd, 2023

Omg I really shouldn't review this place. I purchased a sofa in February, for 1200 approximately. I Still haven't received it. They are absolutely diabolical, shockingly bad. Please avoid at all costs.
Apr 13th, 2023

Really helpful, knowledgeable staff.
Apr 11th, 2023

So where do I start on the 19th December 2022 me and my partner placed an order with DFS Slough staff Wayne for an order worth 3k included 3 seater Libby sofa, 2 seater Libby sofa, Sensuous footstool and dwell 6 seater dining table. In January we received a message from Wincanton for selecting a delivery date for the Dwell table and it was meant to come on the 9th Feb 2023. On the day we had no response from DFS and arrange our work as its a new house and we have not moved in yet. Next we were told that the order was cancelled when we had not. So now not only DFS has taken 999 from us but not delivered the product. So me and my partner went to the store to ask the question this was the last option as before that when we called we were told that they will look into it. In store manager Jamie approaches us and says its the way the systems are set up in DFS and he has no authority over it and also he cannot do anything and now we need to wait for it be delivered in March 2023. He said he can only offer any compensation post the delivery and I must point that Jamie is absolutely rude and is patronising. On the 16th March we received our sofa so the balance is now all paid to DFS here. To our surprise the Libby sofa that we have been delivered has a circular stud across all its legs which are steel and are causing marks on our tiled floors. We were sold the easy gliders at the time of purchase but the fitters also mentioned to us they have no clue as to why this stud is there which is an incorrect fit. This seems to be the studs that came fitted to the leg already and the fitters said you have got the wrong legs and you should have the ones with felt pads. This is because they have never seen this stud before On the 16th of March at around 4.30pm my partner visited your store and spoke with Jamie again and shared my concerns with him. He too confirmed that Libby normally comes with a rubber casing for its legs also he did share that he himself towards the end but initially kept saying its not a problem with sofa you must have caused the marks. Its been over 2 weeks now and no response from DFS we were told the regional manager Issac would get in touch, the Property management team would contact us but nothing all we have had is radio silence Also had no response from Ruby, Ella or Wayne fromm the store
Mar 22nd, 2023