DEICHMANN

Shocking rude attitude from the manageress Anastasia. Went in to the Slough high street branch as a family looking to buy the girls some additional school shoes, ended up selecting a few trainers as an impulse buy and paid around 81 for 3 trainers for the kids. We also were interested in a additional pair of school shoes for our daughter but was told none in stock and only the display pair, one had a clear imperfection/crease, so we asked assistant if a reduction was available and she called manager across. This is where it all went downhill, the lady manager clearly had a poor attitude, could tell from her tone and facial expressions, was extremely hostile and we left with my wife saying to me "how rude was she". Now taking into account I had already spent 81 after leaving I decided 15 mins later to return to get a full refund due to the rude attitude of this manageress, upon entering store asked for the manageress and told her I wanted a full refund due to the way she had spoken to my wife earlier and that is unacceptable!, surprise surprise no apology at all and tried refusing refund, I stood my ground and asked her to follow stores return policy and she stormed off asking an assistant to complete my refund and refused to supply her name or head office number for a complaint. Manageress name is Anastasia, no customer service skills and clearly thinks she can speak to staff any way she wishes to, wont spend my hard earned money to be treated like this instore!.
Apr 13th, 2023

Decent selection of shoes for office/ leisure wear. Especially liked their service of making your leather shoes waterproof and stain free, which is an add on for 3.49 I'm looking forward to testing out this technology on a rainy day (I bought a pair of kitten heeled court shoes)
Mar 13th, 2023

Always good to shop in there. Plenty of variety, versatile fashion in shoes world, to suit all, adults and kids. Staff seems very well trained know their products.
Feb 26th, 2023

Feb 15th, 2023

Jan 24th, 2023