Southmead Surgery

The rudest receptionist Ive ever experienced in my whole life. Ive just come off the phone (4th day in a row) and the way she speaks to customers is absolutely shocking. Just rushing even if its something serious, so upsetting.
Apr 18th, 2023

I have been registered with this surgery for a number of years. My experience has generally been a positive one and any issues were eventually resolved. They are quite busy but do what they can to help accommodate patient needs. Good front desk team.
Feb 4th, 2023

Thanks you for your best service.
Oct 22nd, 2022

grateful. Equally as a concerned daughter, and even though I was not a patient, you were always so helpful. Many thanks you so much.
Oct 12th, 2022

Really pleased with the service we've received from Southmead Surgery. In general I've found everyone to be friendly, knowledgeable and helpful - there are the occasional slightly curt conversations, but having worked with the public for many years I appreciate that we all have those kind of days. Since having our daughter a few weeks ago we've been much more frequent visitors and really do complement the team on the service - in particular Dr Hirani and Jenny on reception have been excellent. My only two pieces of critical feedback would be: 1) When I was younger I remember seeing the same GP at every visit, which meant you had a continuity of care. That's really missing these days (I appreciate that makes me sound like a grumbly old git, but it's true) - that isn't exclusive to this surgery though. 2) The booking system is also not unique to the surgery, but it's a really horrible way to try and get to see a doctor. We've got a new-born who often keeps us up until the early hours; so waking at 8.30am to queue and try and get an appointment is painful. I'm sure there are better ways to book and I'm certain that in the past you could book in advance to see a doctor. I appreciate this is probably due to rampant underfunding of the NHS, but worth mentioning.
Oct 15th, 2022