Pinfield Hotel Boutique Bed & Breakfast

Oct 5th, 2022

Jul 18th, 2022

Jan 20th, 2022

Jan 13th, 2022

Booked a nights stay after a long flight into Heathrow as we didn't want to drive the 4 hours home. We arrived in Heathrow, booked the hotel online at 9pm via nectar hotels, got our luggage etc, grabbed a bite to eat then around midnight we called the hotel informing them we are a few mins away. The man who picked the phone up said we cannot have our room as check-in closed at 9pm! We asked why were we allowed to book the hotel if check-in was already closed, we asked why were we not contacted by phone or via email etc to let us know this etc. We even asked for them to cancel our booking so we can book something else but the man who we spoke to was very very rude and unprofessional and even rejected this! We couldn't believe how he started shouting at us over the phone. He claimed that they emailed me but there was nothing in my inbox or spam. If we booked at 9pm and they couldn't accommodate us why did they not just cancel the booking straight away? Edit: I did not receive any emails, text messages, phone calls or voicemails. The hotel made no attempt to contact me and they had both my email address and mobile number. After being told we can't check in I did not get angry, I calmly asked if I can collect the key from somewhere. Well done on scamming a guest out of ~120 and refusing to cancel/refund.
Aug 6th, 2022