Excels UK Ltd

Absolutely shocking service. Fur changed colour after expensive 'specialist' treatment. They kept my jacket for months and did not take any responsibility for looking for fixes.
Mar 6th, 2020

Very professional
Oct 4th, 2019

Mar 12th, 2019

Ruined my leather jacket and took no responsibility for it. They returned my new Mulberry leather jacket in an awful state. After my complaint and their "investigation" the answer was that because it is leather, I should expect some discolouration and they could not accept responsibility. The jacket is not only discoloured, it is stained! The colour faded unevenly and there are patches of white everywhere. They did not warn me of potential discolouration, nor gave me any disclaimer. It was only when I complained about it for the second time that they referred me back to the terms and conditions on their website. In my view they should only accept a delicate piece of garment after telling the customer what the risks, asking the customer to sign a form, and doing a patch test before they clean the garment. If discolouration occurs, they should go back to the customer and explain the details asking permission to go ahead. They didn't do anything. When I asked if they did a patch test, the answer was no, because they have too many leather products and it is no doable to carry out patch tests on all garments. Appalling! Stay away!
Sep 13th, 2018