Lanes For Drains PLC

Absolutely shocking service. Lanes for Drains blame AXA Home Insurance, AXA Home Insurance blame Lanes for Drains. Quite frankly, I couldn't care less anymore. 3 times a job for an "emergency" (I'd hate to see how bad their service is for routine jobs) is booked in, and I am given a 6 hour window on a particular day, nobody turns up. 3 times. 3 days taken off work for this nonsense. And on the day they do turn up, they arrive 4 hours after the end of my given window. Badly run service, and I have now been waiting over a week since their latest promised scheduled visit. If Lanes for Drains still blame AXA, then I would urge the depot manager Anette to get Matthew from AXA to give me an urgent ring so we can get all of this resolved. I no longer believe I require your services. What I do require is answers - a thorough explanation, an apology, and compensation for loss of earnings and stress caused - whether this is through yourselves or AXA again doesn't concern me. I'll let you sort that part out amongst yourselves.
Nov 27th, 2022

Would never use this company again so many lies about yes we are coming today nope nor the next or the next, turn up sunday evening so to late. And you have to pay before they even come out
Mar 13th, 2022

Great place to work
Sep 14th, 2021

Jan 20th, 2021

Terrible experience with Lanes working in partnership with Thames Water . At least twenty properties flooding in Drayton Waye Kenton . Lanes attended five times . Sometimes they say that drain is clear . Sometimes say drain is blocked by massive fat berg . Once they spent three hours investigating the wrong drain !! No one takes ownership of this problem . Takes at least one hour to answer phone . Have asked each time for a site meeting because I know exactly where the problem is , but they will not do . Ref 008110GCLJ
Dec 15th, 2020