Vision Express Opticians - Sleaford

Optician was great but the girl who sorted out my new glasses did not feel me with confidence. Wasn't told about the offers. I collected 8 days later, to find they were the wrong frames. Didn't really get an apology. Waited a further 8 days for the correct pair & the lady this time was very abrupt. Didn't really check if they were ok. It was as though I was an inconvenience
Apr 20th, 2023

Lovely friendly team with great service. Everyone were ever so helpful.
Apr 1st, 2023

This is one of the worst optician you could visit so please don't waste your time. I booked an appointment, on the day of the appointment after I had arrived and waited for almost 30 mins, I get told there is a "medical emergency" so the person who was to attend to me could not. I eventually got served without an appointment by specsavers. A month later, my husband booked an appointment, a day before the appointment, he got called to be told the same thing, 'medical emergency' so his appointment will e cancelled. I am never patronising you or even ever going to accommodate the thought.
Mar 31st, 2023

I am happy with the glasses, but I specifically went there so I could get blue filter on my glasses. I asked for it several times, and when the order was complete, I said, "Does this include the blue screen?" The answer was yes. They were expensive, but I was happy, as I was getting what I wanted. But I didn't, because when they arrived, no blue filters. The manager and head office said they would swap them free initially, but then Manager told me "we can work out a cost between us, as the reactions price had gone up" which made no sense, as I had paid for reaction lenses, so if anything, that would mean they would owe me money if we changed to blue filters in that case. Anyway, not really satisfied with response, as the fact that the lenses I paid for did not include blue filters, but that wasn't explained either, even though I said several times I wanted blue filter. I feel it is only about the money, not about keeping customers happy. Sad, but I think I would have gone to specsaver had I known. Paid over 500 and didn't get what I asked for.
Feb 17th, 2023

Rang up to make appointment. On hold 10 mins. Gave up.
Feb 8th, 2023