1 Stop Spas & SpaTech Training

Had our first service today on our hottub as always great job done just the same as the day we had it installed Charlie a great lad works well and always gives great advice nothing to much trouble always happy to help thanks again Charlie
Apr 3rd, 2023

Having traded in a master spa hot tub for an American whirlpool I can say it was the best choice for us. Having spoke to the team and doing both dry and wet test we have been enjoying the experience of the ongoing advice and support. Learning about maintenance and water care, which I didnt get from a previous provider. Being on the Maintenance/water OCare plan is definitely worth it as I have seen a significant improvement with our water from previous. Would highly recommend.
Feb 6th, 2023

We bought a hot tub from One Stop and it was all smiles....... when we needed to move it the experience was very different. No sale, no interest. There was no aftersales loyalty, after agreeing to help with the move they then let us down. When we did manage to get people out to de commission the tub they were great but we could not recommend this company to buy from. January 2023 We posted this poor review of OneStop when we felt they let us down with after sales service, they placed a comprehensive reply. We considered the matter closed. Their final comment We do however wish you the best of luck for the future and are always there for you if you need remote support. Sounded great. When the screen failed on our hot tub we naturally got in touch with OneStop, surely they would be keen to demonstrate their interest in aftercare. Not so, initially Chris told us that our hot tub wasnt covered by warranty because we had moved house. We contacted Max Spas (the manufacturers of Whirlpool) directly who confirmed that our tub was covered by warranty. Again we contacted Chris. His email states we can assist with the warranty claim, however, we will insist on you first removing the unjust review you left us. We got back in contact with Max Spas, explained why we were unhappy with OneStop and their response. Max Spas have been fantastic, they arranged for the part to be sent directly to us and agreed a local company could fit it. OneStop had the chance to prove that they do have a good after sales service, we could be rewriting our review but no, instead they have confirmed our feelings of disappointment.
Jan 19th, 2023

1st Class Service From walking into the East Bridgford showroom meeting the very knowledgeable, friendly, genuine Robert and team, with great correspondence from Amy at the Sleaford branch, to the great guys Charlie and Richard who delivered and installed our fantastic American Whirlpool 471, what an amazing spa, a full body massage with lighting to set your mood.. Thanks again One stop spas from one happy customer.
Jan 7th, 2023

We have recently purchased a hot tub from One Stop, and are very satisfied. We were advised by Chris, and everything he said about the insulation on the American Whirlpool brand is fact - believe me! Our tub is within a building with bi-fold doors and in the 6 weeks weve had it, we have only had to heat the water once to 37c as it has held its heat so well - some days too hot! After sales service is second to none, nothing is too much trouble and there is always someone there to help and advise when it comes to adding chemicals etc, would highly recommend.
Oct 1st, 2022