QualitySolicitors Burton & Co

I'm gutted that I wrote a positive feedback and neglected to post. This solicitors was recommended by a local charity for their due diligence, I'm forever in their debt that the young lady addressed on my behalf, extremely professional and understanding of my dilemma. Without the assistance of this company I'm not so sure that I would have my place in this world today. Many thanks.
Nov 25th, 2022

Best service I ever had,5 star service,Good communication, Very helpful staff .
Jul 23rd, 2022

Fantastic people so good to deal with. Thank you for an excellent service xxx
Jun 25th, 2022

Very professional, courteous and customer focused
Jun 23rd, 2022

Despite giving enough information on my initial enquiry for the solicitors to understand that my case was quite complicated, those assigned to it failed to understand the circumstances. This resulted in the solicitor not turning up for the appointment and having a secretary attend in her stead. I gave the secretary, more or less, the same information as I had previously, forwarded some documents by email and requested to rebook the appointment with the solicitor, however, after waiting a week received no response. I sent an email to the secretary asking for an appointment, however, received no response, until several days later I received a request for legal aid documents, no mention of an appointment or reference at all to my previous email. I responded to this with an explanation of why this might not be a legal aid case and again requested an appointment to discuss it with a solicitor, no response. I called them and spoke to another secretary who became unpleasant to talk to once I'd expressed my concerns about my case and have received not contact from them since. A lot of wasted time and lost income for an unprofessional un-service. I suspect they make their bread and butter with legal aid and anyone who does not fit their window becomes a non-person.
Sep 23rd, 2022