The Spa At Slaley Hall

Apr 22nd, 2023

Apr 11th, 2023

I bought my wife a voucher for 2 people for Christmas, for the indulgence Spa day. This included a. 75minute treatment, and a 25 minute treatment. The voucher also included a 2 course lunch & a glass of Prosecco. My wife came back delighted, she said the staff were very welcoming, the treatments were fabulous, and the lunch was delicious. The whole experience was a real treat.
Feb 22nd, 2023

Positives - The hotel is very well appointed. The lounge and bar areas are wonderful in decoration with open fires. All very clean. Food is nice but over priced in the main evening restaurant. Breakfast is great with a full range with everything you would expect and very tasty. All staff were great, polite, welcoming and attentive. My room was clean and well decorated. The bed was very big and really comfortable. All corridors smell nice and are clean. The overall feel was one of plush with a hint of old fashioned wood panelling on the corridors and lounge area with large sofas and wingback chairs. Negatives - the spa pool area is not relaxing as the place seems to attack familys with children, so loud and lots of splashing more like your local swimming pool except with nice loungers and a bar! The jacuzzi was broken. Going by the other reviews on google looks like its been broken for a while. Very disappointing they havent got round to fixing it considering the amount you pay and the amount they must be making in profit. Not enough steam rooms as its a very busy pool area. There is a children free time but it didnt fit in with us as it was in the middle of the day when we were out sight seeing. The actual spa rooms where they do the treatments looked very relaxing and calm. Over all would come again as nice hotel break but wouldnt come if looking for a nice relaxing spa.
Apr 9th, 2023

Would strongly NOT recommend this spa. Was an absolute nightmare from the minute I booked. Never got a call to confirm treatment times, had to call myself and the lady had no clue what she was doing. Called back a few weeks later to reassure myself the treatments were booked and they werent. Then received a courtesy call few days before spa day to be informed my afternoon tea upgrade was still not booked. On the day of the spa, I received an email at 6am saying my afternoon tea booking was cancelled so I had to call and sort that out to which I was informed was an error. Travelled 45 minutes to the spa in the snow to be informed at reception all the treatment times had been changed AGAIN and there were 4 hours between my partners and mine treatments and my afternoon tea time has been changed again. I was sent to the pool whilst my partner received his treatment but wasnt given a robe as they had ran out. Got to the pool to find all the seats taken by couples and groups so no where to sit. Left the pool area and went back to reception to ask for a refund on my spa treatments as the whole day was a disaster. Woman on reception was rude and the day was just dreadful. Now having to wait for a refund from spa breaks as booked through them. Save your money and go somewhere else!
Mar 20th, 2023