Ambassador Taxis

May 4th, 2023

Mar 13th, 2023

My wife booked one of your wheelchair accessible taxis to take her and her mother to Skegness hospital, the taxi turned up and the driver seemed very friendly from the start but had a issue getting the wheelchair in the taxi, but this taxi wasnt specifically made for wheelchairs as stated my wife applied the brakes but the driver never strapped the wheelchair to the floor so when the driver pulled out of the street and turned right it tipped the wheelchair backwards so much that my mother-in-law banged her head against the side of the taxi, my wife tried to stop this happening and hurt her back in the meantime. The driver didnt even stop to see if they where alright and carried on driving, every time the taxi went around a corner the wheelchair tipped and my wife had to try and stop it tipping up again. On arriving at the destination my wife asked what to do about a return taxi and the driver told her to phone when when she wanted picking up, she phoned up Ambassador for a taxi the guy on the phone asked where they was going but he said they wasnt going to send one as the driver complained about then and refused to pick my wife and her disabled mother up. I find this completely disgusting and have no compassion and care for the welfare of an 83 year old pensioner and her daughter who was left with the problem of finding another way of getting home and they wont be using you again. It states on your website that taxis are wheelchair accessible. We wont be using your taxis again as your safety of you passengers are not your priority.
Feb 27th, 2023

Not wheelchair friendly if your disabled and plan on using this taxi firm for your wheelchair I suggest you use another taxi firm my mother and sister were treated in a dreadful manner I do not recommend this taxi company.
Feb 26th, 2023

Feb 24th, 2023