Swale Borough Council

Spoke to a lady in the council tax department who was very helpful and sorted out an issue with a property having been vacated and the next bill needing to be sent to an updated address. Reading the rather grotty reviews I wonder whether as often as not SBC employees have to put up with unacceptable rudeness from residents. Rubbish bins not being collected is indeed a council issue but so many things are outsourced nowadays that one can hardly blame the SBC employee (s) for the failure of sub-contractors (Biffa or whoever). If it is a council failing then obviously action needs to be taken, but there's a chain of command and moaning at the poor person who's job is to answer the phone is not really fair. Maybe people should be mindful of their manners, I always find that my politeness is reciprocated by the person at the other end of the phone even if I need to complain. Treat others as you'd want them to treat you.
Jul 4th, 2022

Moving into the area and needed to set up council tax. The lady I spoke to was excellent, set everything up in a few minutes and helped with the discount for disabled adaptations. Just what it should be.
Jul 13th, 2022

Speedy and courteous service with my parking enquiry much appreciated thank you
Jul 7th, 2022

Jun 8th, 2022

They employ henchmen that patrol the streets making up imaginary crimes trying to get your personal information while refusing to identify themselves to you because 'They don't have to' according to them. They stalk you home or get in your path to try to prevent you from getting home, they get in your personal space and harass, and physically assault vulnerable people. They literally act like a school bully trying to follow you home after school. Since when has it become okay for someone to do this to another human being? So I'm going to video record them every time I see them now and upload to social media to expose these bullies. Other than that there is litter all outside my home and up the street, there is fly-tipping on street corners, in bushes and in the country park. There are not enough bins and the bins that do exist are overflowing and rarely emptied. When will my road get a deep clean hmm?
Jul 7th, 2022