Siston Brook Automotive

I bought a car from Jack earlier this month (January 2023). There were a number of small issues with the car which Jack readily resolved before I bought it. He had the car serviced and MOT'd and delivered the car to me after putting half a tank of petrol in it! I advised him I would be taking the car to a local specialist and then discovered one of the 'new' tyres Jack had paid for had not been fitted at all. I called Jack about this and he went out of his way to resolve that (paid for two new tyres to be fitted at a local tyre fitter). I have seen some criticism of Jack and his car sales but, speaking from my experience with him, have found him friendly, reliable and honest. I would certainly buy another car through Siston Brook Automotive. Thanks Jack for your help with this car. UPDATE 6/2/23: It seems my review above is wrong and other reviews appear to be more accurate. I have left voice messages and used the online chat facility but no response. I bought the car with a 'Warranty Solutions Group' warranty but on contacting that company they have no record of the car or this car dealer so I think the warranty does not exist in reality. Promises to get the scuffed wheels repainted have come to nothing. And I'm taking the car to an approved specialist tomorrow as there is something wrong with the clutch (Jack thinks it's OK) and the temperature gauge is not working. I have today sent off for the V5 as DVLA have no record of me now owning the car. BUYER BEWARE.
Feb 23rd, 2023

Avoid this garage - helpful and friendly service until youve parted with cash and then they arent interested. Bought a van from them in June, advertised as having 2 keys, but when I got home I realised I only had one. Jack assured me they had the second key and would post it, mustve called him 10-20 times to chase - no call backs, lots of excuses and lies Im on my way to the office, Ill call you back. Still not received it (doubt they ever had it or have lost it), no apology, explanation or resolution. Looking at all the other negative reviews of this sham outfit, Id recommend buying a car elsewhere.
Sep 9th, 2022

Fantastic service from start to finish, vehicle exactly as described if not better! Very welcoming and professional throughout. Highly recommended.
Aug 22nd, 2022

I have never come across such shocking after sales care. Bought a car from them which developed a problem 3 weeks after purchase which was present presale . Communication was non existent, calls not answered and not returned, totally fobbed off. Car needed a costly repair which they have refused to pay and warranty did not cover as it was pre existing. I have given 1 star on the hope an arrangement can be made before legal action is taken. Check all reviews for this place before purchasing any vehicle from them I wish I had. Such a shame as the car purchased was lovely and the salesman was helpful.
Feb 2nd, 2022

Great car, Great service! The guys were friendly and very much informed
Dec 1st, 2021