Silsden Group Practice

Feb 13th, 2023

Hi just been on a call with one of the staff and she was so rude didnt wanna hear what I said asked me questions in the wrong order then she put the phone down and said sorry there are no more appointments kinda a joke when you had an appointments On the same day you call found it very rude and made me feel worse in my self as the women had no respect and felt like she just wanted to get off the phone and do something else Now have to call every other day to ask for a appointment which is pointless in having because they just say the same thing every time blood n a sample
Apr 6th, 2023

Very frustrating system - Almost impossible to arrange a non urgent appointment ..
Mar 30th, 2023

Tried getting appointment for 3 days, ended up in A&E.
Mar 25th, 2023

Such a shame one or two of the receptionists let this surgery down. I have been treated in appalling manner again and again by V- her dislike of me actually prevents me from accessing the medical care I need with a long term condition. I was asked by both 111 and hospital ( in patient) to drop a sample off- as it was not on my record she refused and was unpleasant, unprofessional and openly rude. Thankfully her senior said they could take the sample but I had to ring triage before the would test it. As it happened the Dr rang me anyway/ thanked me for dropping the sample and apologised for how I had been treated, as did the lovely lady/ receptionist on triage. There is absolutely no need to treat patients like this- it is not the first time. I also object that a nurse who I did not even see has put on my medical record that I was the one that was rude to the receptionist. Complete unprofessional especially given she was not there, Utterly disgusting.
Mar 13th, 2023