Pritchards Vehicle Sales & Rental

Good overall experience - friendly staff and suitable vehicle. However, the vehicle I collected had 6 mile worth of fuel. For me, a full-to-full fuel policy is far more convenient for the customer. Attempting to end the hire with almost no fuel left is very difficult. I raised this issue before I left in the the car park, and due to an inaccurate range estimate on the vehicle, I returned the vehicle with 150 miles worth of fuel. The employee I spoke to before I left said they dont have a full-to-full policy because they allow overnight drop-offs. However, surely it makes more sense to charge those who dont leave a vehicle full, rather than inconvenience and penalise everyone else?
Apr 15th, 2023

Friendly service. Helpful. Good vehicles.
Apr 10th, 2023

Mar 7th, 2023

Mar 4th, 2023

Awful follow up services after buying car of them in may, on two occasions rang to say there was a ticking problems and possible engine problems not willing to look at the car. Once another garage has looked the car needs a brand new engine and Im left without a car that I financed from themself 7 months later. No support or follow up for a customer who has purchased a car of them, especially someone who needs it to drive for a senior caring position in the community. Would not recommend for this reason, on buying car said that it could be booked in there for MOT faults and services and soon as theres problem not even willing to take a look at car and Im ending up with no car and 5000 fee for a brand new engine.
Jan 21st, 2023