Activ4

Positive: Quality Service: Group tours
Dec 14th, 2020

Critical: Professionalism, Quality, Value
Nov 17th, 2020

This company has taken two deposits from our students and parents. Due to the COVID pandemic, we were unable to collect and make the final payment, as we were on lockdown. The trip could not happen, as the Austrian Ski resorts were closed. Despite this, Activ4 have said that because we did not make the third payment (during lockdown) they are not going to give any refund or credit note. they cited the following court rulings: ' Lambert v Travelsphere Limited [2005] CLY 1977 and Clark v Travelsphere Limited, Leeds County Court, 22nd October 2014. Applying that test, it cannot conceivably be the case that one could safely conclude in June 2020 that there was no 'flicker of hope' left that the holiday (set to depart on 13/02/21) could proceed. Equally, that it was 'absolutely inevitable and unavoidable' that the holiday could not go ahead as planned.' 'Given the events of the last year, WHO guidance and ABTA guidance around such matters, this appears to be an inappropriate response, specifically with regards to actions taken by ABTA registered travel companies as a result of the Pandemic.The families at our school have lost a significant amount of money. Some of the children were using some of their own money to pay for the trip. Our children are very upset and don't understand. I would not recommend this company and if negative stars were a possible rating, they would receive this. Morally and ethically bankrupt.' Service: Group tours
Nov 7th, 2020

This company has taken two deposits from our students and parents. Due to the COVID pandemic, we were unable to collect and make the final payment, as we were on lockdown. The trip could not happen, as the Austrian Ski resorts were closed. Despite this, Activ4 have said that because we did not make the third payment they are not going to give any refund or credit note. they cited the following court rulings: ' Lambert v Travelsphere Limited [2005] CLY 1977 and Clark v Travelsphere Limited, Leeds County Court, 22nd October 2014. Applying that test, it cannot conceivably be the case that one could safely conclude in June 2020 that there was no 'flicker of hope' left that the holiday (set to depart on 13/02/21) could proceed. Equally, that it was 'absolutely inevitable and unavoidable' that the holiday could not go ahead as planned., The families at our school have lost a significant amount of money. Some of the children were using their own money to pay for the trip. I am disgusted. Our children are very upset. I would not recommend them to anyone and if minus stars were a possible rating, they would receive this. Morally and ethically bankrupt. Service: Group tours
Sep 13th, 2020

I have always taken school groups with Activ4 and I have found them understanding and completely supportive of every trip I run. They are patient and helpful with all of the groups' needs. I have just returned from Lake Garda with a group and stayed at the Hotel San Zeno. First and foremost I found this to be a safe hotel and the management very helpful and understanding of the needs of the children. They were happy for us to have a function room, use the pool safely and provided good food without any fuss, especially for people with specific food requirements. They were flexible with the room allocations. Once again, they were very patient. San Zeno is further up the mountain, has wonderful views and is in a quiet resort. The reps were very, very good. Pia, Monika and Anna: excellent. Pia has worked with Activ4 for years and nothing is too much trouble for her and her team. Activ4 have a great range of activities on offer, but what I like is that they will patiently tailor the activities to your needs, even if you want to swop them around during the booking process. They are always very helpful and willing to help even until the last moment ( in my case!). The coach company Barry's were excellent, and I was pleased that they used a local company for me as they had the children's' interests as a priority. Finally, a big thank you to the ever patient and professional Dom Moore, who put the trip together, again nothing was too much trouble for him and his team. I highly recommend Activ4 because of their flexibility and support throughout the booking and travel process. I always travel with them.
Mar 20th, 2020