Shrewsbury Post Office

Clearly this place doesn't care about their customers, the amount of reviews all saying the same for Literally years, show that Other people have said the staff are rude. There was been times where I've walked in and there has been noone waiting and the staff behind the counter have ignored me and continued to gossip and then made me feel uncomfortable when I've walked away (chuckling and just genuinely made to feel like they are taking about you), but my last visit last week, they were very busy, que all the way out the actual post office area, the self service machines (I think that's what they are) were out of order and a member of staff was just stood next to it (with a customer who looked very annoyed because nothing was actually being done. Maybe they were waiting for something but in the meantime, she surely could have served) while only one other person served. Then someone came in to discuss a passport which then delayed other service because she had to have photos taken etc, all while more people joined the que. A very loud woman then appeared and announced the woman by the self service postage box thing could go on her lunch break (which she did with nothing to say to the customer waiting) but didn't help out. Eventuslly the woman on the other counter (curacy counter(?)) had to start serving customers. She was alittle rude but atleast I got served and managed to leave. I am disabled and can't stand for long periods of time. By the time I left I was in such physical pain I had to go home. Forced to stand for over 30 minutes (I was about 4 people from the front and still had to wait over half an hour, god knows how long the people at the back were waiting) causing intense back pain, one person serving, rude staff. This place really needs to so something. Add more staff or add a seating/number system. Something to make this process easier. Alot of older people use this post office. Do better.
Mar 15th, 2023

Nov 29th, 2022

Very bad services! I do not recommend , the staff is not helpful at all, especially the manager himself.
Nov 16th, 2022

Just been in there ,went a few months ago was fine all good ,just been in there now and 20 minutes didnt moove in que ,need chairs now or seriousley more staff ,2 people on and one of them was doing weighing machines ,que going half way down the store ,plenty out of work at moment .
Oct 5th, 2022

Was in Thursday 1st sept 2;counter staff which was good and 2 ladies helping on self serve so l only waited few minutes. I sometimes wish the people who complain were on the other side of the counter because when you are serving the public you have to be polite, very helpful, and take abuse with with no reply . I know this as lve stood behind a till for nearly 26 years so give the staff a break. It starts at the top.
Aug 28th, 2022