Maesbrook Care Home

When my 80 year old father was diagnosed with Parkinsons and Dementia, we wanted the best for him. I found the care home to be very clean and well presented, with very courteous and professional staff.
Feb 20th, 2023

Awful place
Feb 5th, 2023

What a wonderful place. I cannot praise the staff highly enough for their genuine warmth and care towards my family member who was here. Nothing was ever too much trouble and the surroundings and decor are lovely, it was always a pleasure to visit.
Jan 20th, 2023

I recently had the pleasure of visiting my grandmother at Maesbrook Care Home , and I was extremely impressed with the level of care and attention provided. The staff were friendly and welcoming, and it was clear that they genuinely cared about the wellbeing of the residents. The facilities at Maesbrook were excellent. The rooms were spacious and well-maintained, with plenty of natural light and comfortable furnishings. There were also plenty of communal areas, including a lounge and dining room, where residents could socialize and relax. One thing that really stood out to me was the range of activities and programs available to residents. there was something for everyone. It was clear that the staff went above and beyond to ensure that residents were engaged and stimulated. Overall, I would highly recommend Maesbrook Care Home to anyone looking for a safe and welcoming environment for their loved ones. The staff are truly exceptional, and the facilities and programs are top-notch.
Mar 28th, 2023

First view of the place was good, staff seemed lovely, good amenities, well decorated, my 4th visit was quite upsetting. I was talking to my mother on the phone in the morning and I said that I was coming to visit and a carer overheard and said that I will need to book an appointment in the future but because she knew we were coming that she would put our names in the book. When I got there a lady said that are names weren't in the book and told us to make an appointment in the future. Later that day I was helping my mother update her banking details because her support worker hadn't and a nurse came in and told me I'm not allowed to deal with her finances, she then spoke to the manager and he confirmed my mother has capacity and that I was allowed to make take her card away, even though I didn't want to take her card, I was just using it to update her bank on her new address and Mobile number. They made an assumption on what the catering staff said after coming into the room for 5 seconds instead of asking what I was doing and whether my mum was okay with it. They made me feel like a criminal just for helping my mum. I completely get protocols and trying to protect my mother but they went around it the wrong way.
Oct 4th, 2022