The Mytton Oak Surgery

I am not a habitual complainer but things are now so bad at this practice that I have decided to write to the CQC. "I am a patient of this practice and a carer to individuals who are also patients of this practice. I want the CQC to know that it has been virtually impossible to speak to anyone at the practice - whether by phone, email or in person - since at least May 2022. This problem has gone on for so long that I believe patients are in danger. "On most days, regardless of the time of day, when I phone the practice I am met with a recorded message saying that the reception is too busy to take calls, and am then automatically cut off. At other times I make it onto the call queue but following a wait of one hour or more am then cut off. "The practice does not publish its email address, but I was able to get it from one of the receptionists on one occasion. Most emails are ignored; any replies are generic and simply give the phone number. "When I go into the practice in person, there is typically nobody at reception. The main practice office is directly behind the reception and would be openly visible if not for the large opaque screens which have been erected, presumably so that receptionists can minimise interaction with patients. This means that patients wishing to speak to a receptionist in person always have to shout for attention. These calls often go ignored. "On one occasion in January this year I was told by a member of staff at the practice that four of the five receptionists are on long-term sick leave and are not going to be replaced. I don't know whether this is true. "The net result is that patients of this practice, including me and the people I care for, do not have reliable access to GP or practice services, even when in urgent need."
Mar 28th, 2023

The best
Mar 23rd, 2023

Worst practice in town surely. My partner has just narrowly avoided a heart attack due to their negligence. Don't believe anything they tell you because they don't actually care.
Mar 23rd, 2023

Better to say nothing.
Mar 6th, 2023

Since joining the surgery (1 and 1/2 years ago), I have not been contacted at all. I was asked to come in for a blood pressure test and asked about last smear to be told I had it 9 years ago. I made an appointment yet on the morning of this, I was contacted by a nurse to say I had it 4 years ago and to not come in. I still havent met a doctor there, only one nurse. It is eaiser to get an appointment with the king of England! The receptionists are rude and do not care
Oct 23rd, 2022