Barclays Bank

This morning was my first visit to Barclays Bank branch (Castle Street) for months. I absolutely loved it, great experience. I only wanted to use the cash point machine. Got welcomed by a wonderful and very professional lady, I wish I've made a note of her name. She was amazing. She very knowledgable and really helpful. I was in and out in 5 minutes because of her. Huge thank you Barclays Bank and staff. You continue to impress me. I've been with Barclays Bank for almost 30 years, I am in for life..... I am really sorry for not able to mention the lady's name. I am sure all staff are great... Have a great weekend and keep up the great work.
Mar 30th, 2023

The absolute worst branch. We wanted to open a children's savings account and it says on the Barclays site we need to do it in branch. We get to the branch and they tell us to do it online/via the app but that just tells us to do it in branch. Wasted a trip to try and open this account and the staff are there telling customers false information so they can do less work.
Feb 25th, 2023

Jan 12th, 2023

The system of having one person taking your name to put you on the "list" is a joke, i spent so long waiting i had to leave! It's a shambles!
Dec 29th, 2022

Barclays Bank in Shrewsbury is just awful! They now have a board with some rubbish about doing their utmost to satisfy the customer. It always feels that there is nobody managing the branch and as a consequence, we are forced to deal with the inept and often rude staff, that work there. Thankfully, I bank at Lloyds too (in Shrewsbury). Friendly customer service and help are still available there,
Dec 6th, 2022