Beautology Laser & IPL Services Ltd

Poor customer service. I was charged a call out fee absolute waste of time and money! Scam!!
Jan 9th, 2023

Highly recommend. Great service for our laser device. Always responds immediatley.
Nov 4th, 2022

Recently contacted Beautology regarding a service. Booked in via John and was told they could service my laser. However, the technician had no way of calibrating the handset and therefore should never have agreed to service in the first place as calibration is always part of a standard service. Therefore I have paid 540 for a mis sold and inadequate service. I will now have to pay out for a second time for my laser to be serviced and calibrated using the correct equipment. I have tried contacting them on the phone and email, but no one has responded and tried to rectify the issue. I have spoke to my LPA who informs me that I am perfectly within my rights to request a full refund as they should never have agreed to service my laser. If I do not receive any contact from them and a refund I will be contacting trading standards and will take this further until I am completely satisfied and have my money refunded.
Jul 25th, 2022

The service I received from this company was nothing short of diabolical. From failing to diagnose the problems properly , to the engineer not even being capable of programming a mother board with his laptop (apparently a basic 5 min job that Fotona said he should have known how to do), to wasting my time and costing me thousands in lost revenue from having to cancel patients. Then having the cheek to charge me for the visit when no work was done through their incompetence and refusing to give me a refund so I had to raise a dispute with my bank. They also lost replacement parts causing further delay. The rudeness I had on the phone when I complained was appalling. In the end , I had to request that an engineer was sent over from Fotona to do the job because I lost faith in the ability of this company to do the job properly. They couldnt even send proper service reports . Fortunately, Fotona have now taken away the service contract from this company so I no longer have to deal with them but all I can say is that my experience was shockingly bad. I am a genuine ex customer as well just incase they claim the opposite. The company who has taken over is like a breath of fresh air compared to these jokers.
Jul 23rd, 2022

I called John out to fix my laser machine he coerced me in to paying up front which I had no means to do. He then said it is too much of a difficult job to do at the clinic so now the machine has to go to his workshop. This isnt a problem however the call out charge he coerced me in to paying is gone now(because he came to my clinic). I told him exactly what the issue is, he could have told me it bring it to his workshop. It took him over a year to fix he came with many excuses and ranted about how covid didnt allow him to go to his workshop alone and work and fix my machine alone. After a year or so he then charged me over 1.5k and never returned the excess parts I gave him to replace. When I realised, he said its too late, all valid claims must be submitted in 30 days from original work. I will be meeting him again soon at Tribunal courts for my claim!
Jul 21st, 2022